Establishing Guidelines and Creating Focus
To develop Zurich's guiding principals, they put together a steering committee with leaders from technology, human resources, and other key business functions. The guiding principals for the headquarters included: sustainability, building brand identity and vision, recruiting and retention of top talent, and flexibility to make sure they could expand and change with their workforce over time.
Zurich also created a set of guardrails to operate within so that they could quickly and easily test decisions. These design decisions were then tied back to the guiding principals. This enabled Zurich to keep alignment with the work the business had already started moving forward with while keeping focused on the overall goals and vision of the organization.